![]() ![]() If your account has become locked and you would like to have it unlocked, contact the Help Desk. This can occur if you type in false information or have a device (like a smartphone or tablet) that automatically attempts to access ETSU systems with an outdated password. This happens as a result of attempting to log in with the wrong username or password information. Your ETSU account will automatically lock after several failed login attempts to ETSU networks and services.It cannot be one of the last ten passwords that have been used on the account.For departmental accounts, it cannot include any parts of the display name. It cannot contain your username, first, middle or last name.It must contain characters from at least 3 of these four categories:.It must be at least 12 characters long.Passwords for all accounts must meet the following requirements. You will be able to change your password.Enter the verification code into the website.A verification code will be sent to the selected phone or email.Choose either a phone number or email address to complete the second step of verifying your identity.Once you provide your credentials, you will be presented with the list of your phone numbers and email addresses that the University has on record.You can reset the password online at ETSU Activate Page.After activating your account, you can log into a GoldLink, ETSU email, D2L, access your ETSU financial aid portal, etc.Allow 15 minutes for the activation to take effect.After a successful password submission, the system will display your username. Be sure that the password you choose complies with the password policy. After completing the verification steps, you will be able to set your account password.Enter the verification code into the website. Choose either a phone number or email address to complete the second step of verifying your identity. Once you provide your credentials, you will be presented with the list of your phone numbers and email addresses that we have on record.You will be asked for your E number, the last four digits of your SSN, and your birth date.To activate your account, go to /activate.Video Guide on GoldLink (East Tennessee State University login portal).
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